Douglas County Georgia

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Departments » 911 - Emergency Enhanced 911

911 - Emergency Enhanced 911

Contact: Greg Whitaker - Director

8480 Earl D. Lee Boulevard - E-911 Center
Douglasville, Georgia 30134
Phone: 770.949.6408

The Douglas County 911 System is an "enhanced" system; therefore, the "E" in front of the 911. "Enhanced" means that additional equipment has been installed that displays the caller's name, address, and telephone number, an extremely important tool for the E-911 operator if the caller is unable to speak for whatever reason, including trauma or illness. The E-911 Communications Center has 10 consoles, each capable of call taking and dispatching emergency services. This facility was designed to anticipate future expansion of an additional 10 consoles, ready for staffing and equipping when the need arises.

Department-wide Positions

  • Call Takers
  • Dispatchers
  • 7 Communications Training Officers
  • 4 Tactical Analysis Coordinators
  • Supervisors
  • Coordinators

All are certified in the following:
  • CPR (Cardiopulmonary Resuscitation)
  • EMD (Emergency Medical Dispatch)
  • NIMS (National Incident Management System)
  • GCIC/NCIC/CJIS (Georgia/National Crime Information Center/Criminal Justice Information System)
  • Basic Communications Officer Certification.

Many of our telecommunicators seek additional certifications and memberships, such as:
  • APCO (Association of Public Safety Communications Officials)
  • NWS Storm Spotters (National Weather Service)
  • GDOT.HERO Traffic Incident Management (Georgia Department of Transportation)
  • Crisis Intervention
  • Active Shooter response
  • Tactical Dispatch
  • CTO (Communications Training Officer

Director Greg Whitaker
Director Greg Whitaker 
When to Dial 911
In case of any emergency, always dial 911 first:
  • if you or someone else is injured;
  • if you see a theft of any kind;
  • if you see a crime being committed; or
  • if you see a fire or smell smoke.
  • for directory assistance -- call 411;
  • to see if 911 is working -- we are always working, and we have emergency power and redundant back-ups if there are problems;
  • to ask why your electrical power is out -- call your power company; we don't know the answer!
  • as a prank or a joke -- it's against the law, and can be punishable with fines and imprisonment, as well as causing a law enforcement officer to take time that should be used for legitimate purposes!

How 911 Works
In today's day and age, make sure you understand how 911 works. When you call from a land line (wired telephone), 911 operators are usually able to locate the address you are calling from. However, if you call from a cell phone, your call bounces off the closest cell tower and may be routed to a neighboring city... or even a neighboring state. It is important to tell 911 operators what city, county and state you are in. Those operators can then contact your local emergency dispatcher for you. Remember: Always give as much information as possible, even if it seems unnecessary. Don't ever hang up until the dispatcher tells you to!