Rider completing ADA Application

ADA Paratransit

Connect Douglas realizes that not everyone, particularly individuals with a disability, can use basic fixed route service. That is the purpose of paratransit service which is a requirement of the Americans with Disabilities Act. To be eligible for paratransit service, an individual must go through a certification process with Connect Douglas. Once an individual is certified, they can call Connect Douglas and make a reservation to be picked up at their location and taken to their desired location. The location of an individual desiring a paratransit trip must be within one mile of a Connect Douglas fixed route.

Click here to download the ADA Paratransit Application.

Operating Hours

ADA Paratransit operates during all days and hours that Fixed-Route Bus Service operates. Monday through Friday from 6:00 a.m. to 8:00 p.m. and Saturday from 7:00 a.m. to 8:00 p.m. 


The County does not operate fixed route or Paratransit bus services on the following holidays:

  • New Years’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Paratransit Advisory Committee

The Connect Douglas Americans with Disabilities Plan requires a mechanism to obtain feedback and suggestions about its paratransit service. This is a federal requirement. To meet this requirement, Connect Douglas appoints a Paratransit Advisory Board which meets regularly. This board is as its name implies: advisory. It can make recommendations and suggestions to Connect Douglas staff about the paratransit service regarding its performance and how it is being operated, but it has no authority to set policy or direct the operations of the service. Any recommendations to be sent forward to Connect Douglas or the Board of Commissioners requires a simple majority. To conduct voting business, the advisory board must have five members present.